PO Box 4243
P: (877) 643-6552 |
I wanted to write a letter of appreciation to you for your management of the changeover to PAETEC Communications.
During the initial phase of this project you uncovered many areas in which Prime Motor Group could cut costs while upgrading our services at the same time. Your proposal was extremely accurate and produced the savings that you promised. I also want to thank you for your follow up regarding the bill review process. We appreciate the fact that you delivered what you promised.
Read more...Dear Marc,
I would like to take the time to say thanks for the services Diverse Networks has presented and implemented into our call centers at American Customer Care.
American Customer Care is a 24 x 7 outsourced contact center, located in 12 sites across the United States of America. We offer any and all types of customer service from basic outbound calling campaigns to high level customer service for some of the top 500 companies in the U.S.
American Customer Care was looking to replace our WAN. After supplying us with multiple quotes through multiple vendors, we were able to pick the perfect match.
Read more...When our phone and T1 expenses continued to soar with our old provider and a system upgrade became necessary to bring e-commerce capability to our customers, we quoted several firms. Marc and Tracey presented the best plan with the most affordable solution. The transition was substantial as we have eighteen locations throughout Maine and New Hampshire. Tracey was with us every step of the way, facilitating the transition to Bay Ring Communications, and Marc assisted with escalations and sifting through the bills as we transitioned from our old provider. Read more...
Partner Services Overview
Our philosophy from the very beginning was to develop valuable long term relationships that would benefit both our customers as well as the Diverse Networks offering. Through years of trial and error we have created a truly diverse network of partnerships second to none in the industry. We are always looking to expand that network in order to expand our value to our clients. When we established these partnerships we kept our main goals for our customers in mind. We wanted to help our clients:
- Increase Revenue – By allowing Diverse Networks to lessen the IT Director’s workload he/ she can focus on new technologies that will make the company more efficient and more profitable.
- Decrease Expenses - By adding a Hosted PBX and Cloud Services offering we have given our clients yet another way to save on their telecommunications expenses.
- Minimize Risk – Our Security Management addition will aid our customers in making sure their policies are compliant as well as giving them a tested solution right out of the gate.
This past year, after testing many different options we added Hosted PBX offerings for SMB and Enterprise level companies. We will also be offering Managed IT and Cloud Services in 2013 after that Beta test has been completed.
It is difficult to know if you are getting the best value, and we are able to help give our customers the choices to make the most educated decision, which will insure that value. Each relationship has been time tested before being introduced into our business so that our customers are guaranteed the same quality and dependability they have been accustomed to through Diverse Networks. Our philosophy for partnering with vendors is based on integrity and reputation, which both equal long term success us and our customers. We have put together a network of business professionals to differentiate Diverse Networks, LLC as a complete business resource for our customers. By partnering with our team we eliminate the “finger pointing” because the accountability begins and ends with Diverse Networks.
“Our goal is to gain a customer, not sell a product. Diverse Networks, LLC promises to design the most complete telecommunications solution at the best value for your company. If we cannot provide that solution through one of our partners we will help you find it through our extensive network in the industry”.