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One Communications Customer Service and Technical Support |
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 One Communications offers 24-hour customer service and technical support.
At One Communications, there is only ONE telephone number you need to remember for Customer Service:
877-548-7447
When you contact our Customer Service and Technical Support center, it will help to expedite your request if you refer to the account number(s) on the preceding page as a reference.
Once your service is switched to One Communications, visit http://www.onecommunications.com/ or contact us with any questions. We can discuss how to use One Communications products & features, add services and features and walk you through monthly invoices.
How To Resolve Technical & Service Issues
Once calling 877-548-7447 and having your account number(s) handy to reference, you will be asked a series of questions below:
General Repair Questions
- Specifically, what is the problem?
- What occurs that is unusual?
- When did this start happening?
- Are there any tones/messages that you hear or experience?
Voice Repair Questions
- Is the problem limited to calls into your building, or going out? To which phone numbers can you not place calls? Are there numbers from which calls cannot be placed to you?
- Is the problem evident on multiple phone lines, or a single line? Please note any lines that are OK, and those that are problematic.
Internet Repair Questions
- Are you also hosting your email or website with One Communications?
- Is the issue with the bandwidth speed or is the Internet service not working at all?
- Have you made any changes to your network or LAN?
- Is there an alarm or any signal on your One Communications-installed equipment?
Please note that if you are an MPLS or Managed VPN Services customer, you will be routed to another team dedicated to these particular products.
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