For Service affecting issues, please contact Granite Customer Service immediately

Granite Customer Service                       (866) 847-5500         This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
24/7 On-site staffing

General Repair Questions

• Specifically, what is the problem?
• What occurs that is unusual?
• When did this start happening?
• Are there any tones/messages that you hear or experience?

Voice Repair Questions

• Is the problem limited to calls into your building, or going out?  To which phone numbers can you not place calls? Are there numbers from which calls cannot be placed to you?
• Is the problem evident on multiple phone lines, or a single line? Please note any lines that are OK, and those that are problematic.

If you are not receiving service to your satisfaction please escalate to the following

Jacqueline Peterson                                 (617) 933-7313         This e-mail address is being protected from spam bots, you need JavaScript enabled to view it            

Manager, Customer Service

Mark Scriven                                               (617) 933-5211         This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Manager, Repair

Bob Allen                                                      (617) 933-5508         This e-mail address is being protected from spam bots, you need JavaScript enabled to view it       
VP, Premier Account Services