The following is BayRing Communications trouble escalation procedure for during and after hours support escalations.

During business hours (8:00am – 5:30pm):

Repair Department: 603-766-1000

General Repair Questions

• Specifically, what is the problem?
• What occurs that is unusual?
• When did this start happening?
• Are there any tones/messages that you hear or experience?

Voice Repair Questions

• Is the problem limited to calls into your building, or going out?  To which phone numbers can you not place calls? Are there numbers from which calls cannot be placed to you?
• Is the problem evident on multiple phone lines, or a single line? Please note any lines that are OK, and those that are problematic.

Internet Repair Questions

• Are you also hosting your email or website with Bay Ring?
• Is the issue with the bandwidth speed or is the Internet service not working at all?
• Have you made any changes to your network or LAN?
• Is there an alarm or any signal on your Bay Ring-installed equipment?

If you are not receiving service to your satisfaction please escalate to the following:

Wendy Wilusz   Operations Manager      603-766-1000     Request she be located.

Non business hours (M-F 5:30 pm –8:00am, all day Sat & Sun)

Level  I:
 Call 603-766-1000     Press prompt 1 to page on call technician
If no response in 15 minutes

Call 603-766-1000  Press  prompt 3 for the answering service
Please allow 15 minutes for response before calling level II

Level II
Page 2nd Level Technician    Chris Corriveau @ 603-517-1082
Please allow 30 minutes for response before calling level III
  
Level III
Page 3rd Level Manager       Stuart W. Livolsi @ 603-517-2376
Cellular #: 603-231-9737
 Allow 30 minutes for response