I wanted to write a letter of appreciation to you for your management of the changeover to PAETEC Communications.

During the initial phase of this project you uncovered many areas in which Prime Motor Group could cut costs while upgrading our services at the same time. Your proposal was extremely accurate and produced the savings that you promised. I also want to thank you for your follow up regarding the bill review process. We appreciate the fact that you delivered what you promised.

Dear Marc,

I would like to take the time to say thanks for the services Diverse Networks has presented and implemented into our call centers at American Customer Care.

American Customer Care is a 24 x 7 outsourced contact center, located in 12 sites across the United States of America. We offer any and all types of customer service from basic outbound calling campaigns to high level customer service for some of the top 500 companies in the U.S.

American Customer Care was looking to replace our WAN. After supplying us with multiple quotes through multiple vendors, we were able to pick the perfect match.

When our phone and T1 expenses continued to soar with our old provider and a system upgrade became necessary to bring e-commerce capability to our customers, we quoted several firms. Marc and Tracey presented the best plan with the most affordable solution. The transition was substantial as we have eighteen locations throughout Maine and New Hampshire. Tracey was with us every step of the way, facilitating the transition to Bay Ring Communications, and Marc assisted with escalations and sifting through the bills as we transitioned from our old provider. Read more...