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Trouble Reporting – Procedures

24x7 Customer Service
All trouble calls are routed via 1-866-782-7404 our trouble resolution is available 24 x 7.

Title

Responsibility

MMC Personnel

Network Operations Center
(NOC)

First point of contact for reporting troubles. Responsible for direct support of customer troubles.

NOC Technicians
207-992-9914
1-866-782-7404

Network Operations Center Supervisor

First escalation point for customer troubles. Responsible for monitoring NOC.

Terry Hinton
207-992-9947
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Network Operations Center Manager

Second escalation point for customer troubles. Responsible for all NOC personnel.

Wade Moffett
207-992-9942
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Director of Customer Support

Responsible for overseeing Network Operations Center, Business Account Specialist, Collections.

Ginny Robideau
207-992-9979
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