Please call in a trouble ticket to your carrier, have your account number(s) handy to reference. You will be asked a series of questions which follow.

General Repair Questions

• Specifically, what is the problem?
• What occurs that is unusual?
• When did this start happening?
• Are there any tones/messages that you hear or experience?

Voice Repair Questions

• Is the problem limited to calls into your building, or going out? To which phone numbers can you not place calls? Are there numbers from which calls cannot be placed to you? What time was the latest example?
• Is the problem evident on multiple phone lines, or a single line? Please note any lines that are OK, and those that are problematic.

Internet Repair Questions

• Are you also hosting your email or website with this carrier?
• Is the issue with the bandwidth speed or is the Internet service not working at all?
• Have you made any changes to your network or LAN?
• Is there an alarm or any signal on your installed equipment?

Carrier Trouble Repair Numbers

ACC Business
1-800-309-4128

One Communications
1-877-548-7447, opt 1

Touch Tone
1-800-266-4006

Mid Maine
(207)992-9914 or 1-866-782-7404 in the state of Maine / Provide your email address and they will update you automatically via email.

Expedient

Bay Ring
Voice 603-766-1000 / This e-mail address is being protected from spambots. You need JavaScript enabled to view it

IP 1-800-639-9451

PaeTec
1-877-340-2555

Granite Communications
1-866-847-5500 / This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Broadview Communications

1-800-808-6250 / This e-mail address is being protected from spambots. You need JavaScript enabled to view it